Deliveries
Free deliveries!
• FREE DELIVERY within the
UK mainland on orders of
£110 (ex VAT)* or more.
• Our STANDARD RATE for
orders under £110 is
£5.25 (+ VAT)*.
• PACK BY DEPARTMENT
service
available on larger
orders.
• SPECIFY WHICH DAY
you'd like your order to
arrive - including school
holidays.
* Important notes - including offshore islands and remote areas
Please note goods will be sent out by the most economical method and may be subject
to review in the event of fuel surcharges. FREE delivery to Northern Ireland, Isle of
Wight and the Scottish
Highlands applies on orders
of £135 (ex VAT) or more. Offer excludes the Channel Islands, Isles of Scilly, Isle of
Man and the Scottish Islands. Orders under £135 (ex VAT)
to Northern Ireland, the Scottish Highlands, the Isle of Wight, Isle of Man, Isles of
Scilly and the Scottish Islands cost £7.25 (+ VAT) for delivery. Please contact us regarding direct delivery
to these areas.
We do not supply direct to the
Channel Islands. Please call
us on 0845 123 7760 for
details of your local agent.
Fast deliveries!
• All core items in stock will
be despatched within
72 HOURS*.
• EXPRESS DELIVERY**
Goods can be sent on the
same day. Simply call
Customer Services on 0845
123 7760 by 10am for full
details including price.
• HOME DELIVERIES
We can also arrange an evening delivery to your home - contact us on 0845 123 7760
for full details. Orders must
be placed by 10am for next
day delivery
• MORNING DELIVERIES
Similarly, we can arrange a
morning delivery. Orders
must be placed by 10am for
next day delivery
• Items delivered direct from
the manufacturer, please
allow 3-4 weeks*
• Special items (eg
overprinted stationery,
fragile or bulky items) please
allow 4-6 weeks*
* In busy periods (eg end of Summer Term) orders may take longer. Please phone to check latest delivery dates
** Delivery offer is subject to volume of order and is not available on pallet con-signments nor to Northern Ireland.
Special notes
• Please contact us if you require assisted delivery with your order. We will advise
you on your individual
requirements, though please note:
Parcels: Our carriers can deliver your parcels to a
point of access within the
premises (eg front door, loading bay) but not carried further (eg upstairs
staffroom). Please therefore make your own
arrangements for outside
help if this level of service is required.
Pallets: We can arrange in advance for pallets to be unloaded, but this is not a standard service offered by our carriers and is therefore subject to individual circumstances (eg see
below).
Architectural features (eg narrow archways) can also impact on the level of
assisted delivery we can offer
(eg too narrow for lorry to proceed).
It is however easy to
dismantle small boxes from
the pallets once the straps have been cut - though again,
please make your own arrangements for outside
help if required.
• If you order a product to your own specification this
may be +/- 5% of the quantity of your original
order and will be charged accordingly.
• If your order is sent in several batches each
delivery is invoiced separately and then
allocated a proportion of the total handling and despatch charges (only one invoice
will show carriage costs).
• Faulty goods are of course
replaced free of charge (see Terms & Conditions).
• Please tell us within 3 working days if there is an error in your invoice or
delivery. Thank you!
